Returns & Refunds | WearHerb

RETURNS GUIDE

Returns & Exchanges

A simple guide to our return policy.

We want you to feel comfortable choosing your WearHerb bracelet. If something is not right with your order, please email us and we will do our best to help.

Return Window

21 days

Returns may be requested within 21 days of delivery.

Item Condition

Unused & unworn

Items must be in original condition with packaging.

Order Issues

10 days

Damaged or incorrect orders should be reported within 10 days.

Our Promise

Each WearHerb bracelet is handwoven in small batches with care and attention.

We want your order experience to feel clear and fair. If you have concerns about your bracelet or your order, please contact us before sending anything back.

Return Eligibility

Returns may be requested within 21 days of delivery. To be eligible, the item must:

  • Be purchased directly from WearHerb.
  • Be unused, unworn, and in its original condition.
  • Include the original packaging.
  • Include your order number or proof of purchase.

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns for:

  • Bracelets that show signs of wear, use, scent transfer, water exposure, or customer-caused damage.
  • Items that have been washed, altered, pulled, cut, or handled in a way that affects their original condition.
  • Items returned without prior approval.
  • Final sale or discounted items, if marked as final sale.
  • Gift cards, if applicable.

If you are unsure whether your item qualifies, please contact us and we will review it.

How to Start a Return

To begin a return, please follow these steps:

  1. Email support@wearherb.com with your order number.
  2. Tell us which item you would like to return and the reason.
  3. Wait for our return confirmation and return instructions.
  4. Pack the item securely in its original packaging.
  5. Ship the package to the return address we provide.

Please wait for our confirmation before sending your return.

Return Shipping Costs

Return shipping costs depend on the reason for the return.

Situation Return Shipping
Change of mind or wrong item selected Customer is responsible
The bracelet does not feel right for you Customer is responsible
Damaged, incomplete, or incorrect order We will review and offer a suitable solution

Original shipping costs are non-refundable unless the return is due to an error on our part. We recommend using a trackable shipping method for returns.

MORE RETURN NOTES

Helpful things to know.

Refund Processing

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, refunds are usually processed to your original payment method within 5–10 business days.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please contact us within 10 days of delivery.

Email support@wearherb.com with your order number, clear photos, and a brief description.

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different bracelet, please return the eligible item and place a new order.

Return Address

Please contact us before sending a return. We will provide the correct return address and instructions.

Do not send returns to the address on your shipping label without contacting us first.

STILL HAVE QUESTIONS?

We are here to help.

If you have questions about returns, refunds, or order issues, please email us at:

support@wearherb.com
Email Support →

Please include your order number so we can help you faster.