CONTACT GUIDE
Contact
Have a question about your order, bracelet, care, shipping, or returns? Email us and we’ll do our best to help.
Response Time
1–3 business days
We reply as soon as we can during regular business days.
Order Help
Include your order number
This helps us find your order faster.
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Email Contact
For questions about orders, bracelets, care, shipping, or returns, please reach out to us at:
support@wearherb.comWe are a small team and do our best to respond clearly and thoughtfully.
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What to Include
To help us respond as quickly and clearly as possible, please include:
- Your order number, if your question is about an existing order.
- The email address used to place the order.
- A brief description of your question or concern.
- Clear photos, if your item arrived damaged, incorrect, or incomplete.
If you are writing to us without an order, just tell us what you are looking for.
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Response Time
We usually reply within 1–3 business days.
If you reach out over the weekend or a holiday, please allow a little extra time. We will get back to you as soon as we can.
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Helpful Links
Looking for something specific? These pages may help before you email us.
STILL NEED HELP?
Email Support
Send us a message anytime at:
support@wearherb.comEmail Support →
Please include your order number so we can help you faster.