CONTACT GUIDE
Contact
Have a question about your order, bracelet, care, shipping, or returns? We're here to help.
RESPONSE TIME
Within 24 Hours
We aim to respond within 24 hours of receiving your message.
ORDER HELP
Include Your Order Number
This helps us locate your order and assist you faster.
01
Email Contact
For questions about orders, bracelets, care, shipping, or returns, please email us at:
wearherbsupport@gmail.comWe're a small team and we're happy to help with your questions or concerns.
02
What to Include
To help us respond as quickly as possible, please include:
- Your order number, if your question is about an existing order.
- The email address used to place the order.
- A brief description of your question or concern.
- Clear photos if your item arrived damaged, incorrect, or incomplete.
If you haven't placed an order yet, just let us know what you'd like to ask about.
03
Response Time
We aim to reply to all customer inquiries within 24 hours of receiving your message.
You can email us anytime. During holidays or unusually busy periods, responses may occasionally take a little longer.
04
Helpful Links
Looking for something specific? These pages may help answer your questions.
STILL NEED HELP?
We're Here to Help
Send us a message anytime. We aim to reply within 24 hours.
wearherbsupport@gmail.comPlease include your order number for faster assistance.